Blog

Career Focus: Customer Service

13th August 2017

Customer Service jobs are a positive start towards a career in a company. Often seen as the ones who take negative feedback, a role in customer service can actually be a very rewarding job. You’ll have the chance to help people, solve their problems and leave a genuine impact on someone’s day.

To be considered and to succeed in a customer service based role, it’s ideal you possess these traits:

You excel at problem-solving
You have a passion for helping people
You are a great communicator
You carry a high level of patience

Every business has their own way of providing added service to their customers. As a result, there are variations of job roles available on the market. Here’s a breakdown of the most common ones that we see:

Contact Centre Advisor

Typically found in large businesses, these jobs are based in a call centre environment and handle inbound customer queries. Although they are based within a call centre, they do not handle any cold calls and only deal with customers calling them regarding an order or query. Often, they will be calling to complain, so a calm head and the ability to think on your feet will come in handy.

Sales Coordinator

A sales coordinator’s main role is the aftercare of customers once they have placed an order. Typical duties will include producing/sending documents, ensuring delivery has arrived and ensured they are happy with the service provided. As a sales coordinator, you’ll be with many customers in different stages of order, so the ability to manage your workload is needed.

Customer Service Executive

Customer Service Executives are found in both B2C and B2B companies. Typically answering a range of inbound enquiries, including; email phone and live chat, your priority will be providing a resolution as quickly and smoothly as possible. If you are strong at changing focus, from enquiry to enquiry, then you’ll have an advantage in this position.

Customer Service Manager

Often branded as a team leader in contact centres, customer service managers are responsible for a number of executives. Ideally, they have a lot of experience within customer service roles and will have stood out to make it to the next level. Customer service managers will be excellent communicators, both with their own teams and with customers who have their queries escalated.

At times customer service can be a hard and stressful sector to work in, but being able to help and solve problems on a daily basis can give you a real satisfaction that doesn’t come with other roles.