Help Desk Advisor

Our client, a busy service orientated company based in Stevenage are now looking to recruit a Help Desk Advisor for a minimum of 3 months

Help Desk Advisor - Job Overview

As a Help Desk Advisor your duties will include;

• Delivering excellent customer service
• Laptop builds 
• Experience of using Microsoft Azure
• Experience of using Microsoft Intune 
• Being the first point of contact for people seeking IT assistance
• Supporting customers over the phone by email and face to face
• Using bespoke online system to update records and find relevant information
• Taking ownership of each call to ensure customer queries are resolved efficiently
• Liaise with external technical support advisors

Help Desk Advisor - Skills & Experience Required

• Previous customer service experience in a technical environment

• Clear understanding of Microsoft Office systems
• Proven ability to communicate with people at different levels
• Able to commit to a role for a minimum of 6 months
• Friendly and enthusiastic attitude
• Previous service desk experience

Help Desk Advisor - Benefits Offered

• £14.41 per hour
• 28 days holiday (Including Bank Holidays)
• Free Parking
• Immediate start

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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