Collections Advisor

Collections Advisor – Benefits Offered

• 28 days holiday
• Immediate start
• Weekly pay
• Full training provided
• Lovely working environment

Collections Advisor – The Details

• Temp to perm
• £11.44ph - £16.00 DOE
• 9.00am – 5.00 pm Monday to Friday

Collections Advisor - Job Overview

As a Collections Advisor your duties will include;

• Contact debtors by the effective use of outbound telephone calls, letters, emails and SMS.
• Understand and respond to disputes, queries and/or complaints raised in order to achieve the best outcome for our clients.
• Act within industry's compliance and regulatory rules.
• Respond to debtor’s and client’s contact within agreed service standards.
• Use databases, public records and social media to gather customer information.
• Negotiate payment plans or settlements in client’s best interest.
• Liaise with clients professionally.

Collections Advisor - Skills & Experience Required

• Confident telephone manner & ability to build rapport with customers
• Previous experience working to some sort of target would is beneficial but not essential
• Performance driven, keen to learn and develop