Customer Service Executive

Exciting new opportunity for a customer-orientated individual to join an expanding Customer Service team due to continued successful growth! 

Customer Service Executive - Benefits Offered

• £24,150 per annum 
• 26 days holiday increasing with service
• Competitive benefits 
• Monday to Friday 9.00am – 5.00pm
• Hybrid working 

Customer Service Executive – Job Overview

In this role you will be the first point of contact for all incoming enquiries to the business from both potential and existing customers.  You will be responsible for handling these enquiries (both telephone and email), providing customers with additional information as required and escalating queries to other departments where necessary.

Duties will include;

• Setting up customer accounts and payments
• Investigate discrepancies within customer accounts 
• Resolving problems, suggesting solutions to ensure customer satisfaction is always achieved
• Handling customer queries and resolving any complaints – both via email and telephone
• Producing customer statements and generating reports (Microsoft Excel)

Customer Service Executive – Skills & Experience Required

• A business related degree is an advantage (e.g. Business Management, Economics etc)
• Previous office based experience in a customer service or administrative role
• Confident user of Excel for recording information and producing reports

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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