Customer Service Advisor

This exciting opportunity as a Customer Service Advisor would suit a recent graduate who is looking to start their career. A service orientated company based in Welwyn Garden City are now looking to recruit a Customer Service Advisor to join their busy team.

Customer Service Advisor – Benefits Offered

• £12.00-£13.00 per hour plus holiday pay
• Monday to Friday 8:00-17:00
• Intensive company training
• Progression opportunities

Customer Service Advisor - Job Overview

As a Customer Service Advisor your duties will include;

• Receiving a high volume of calls on a daily basis
• Delivering excellent customer service on every call
• Using multiple systems to update records and find relevant information to pass to the customer
• Taking ownership of each call to ensure customer queries are resolved efficiently
• Coordinate responses 
• Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered
• Adapting your personal style on every call to suit the needs of the customer
• Ensuring compliance is met and standards achieved on a daily basis
• Dealing with all higher-level customer queries/complaints

Customer Service Advisor - Skills & Experience Required

• Previous customer service experience
• Experience of working in a call centre environment would be desirable but not essential
• Strong PC skills including databases and all Microsoft programmes
• Proven ability to communicate with people at different levels
• Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis
• Able to commit to a role for a minimum of 3 months

 Thank you for your application. 

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications, we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDVOL