Customer Care Coordinator

We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with a strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.

Customer Care Coordinator – Benefits Offered

• £26,000 per annum - potential for progression
• Hours of work between 8am & 4.30pm / 9am & 5.30pm
• great holiday entitlement + bank holidays
• Bonus after first year
• Onsite parking

Customer Care Coordinator - Job Overview  

• Manage customer service queries to resolution within agreed timescales
• Resolve queries with varying levels of complexity
• Co-ordinate changes of tenancy
• Build strong relationships with suppliers and internal customers
• Confirm contract information with suppliers
• Validate invoices
• Issue contract terminations
• Resolve any objections that may arise due to supplier changes
• Participate in any adhoc tasks or projects that may arise
• Keep up to date with industry changes and update internally
• Update internal systems accurately with query notes and contract information

Customer Care Coordinator – Skills and Experience Required

• Strong communication skills and confidence to speak with all customers
• Query resolution experience
• Excellent attention to detail
• Experience within customer service is preferred

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDCORE