Admin Team Leader (Charity)

£28,000 per annum - Stevenage (Full-time, Office-based) – 25 days holidays + Christmas closure – competitive pension – onsite parking

Are you a proactive and detail-oriented administrator with experience in leading teams?

A well-established charity is looking for an Admin Team Leader to oversee supporter communications, donation processing and data management, while driving efficiency and process improvements within a charitable environment.

Admin Team Leader (Charity) – Job Overview

• Lead the administration team, ensuring timely and accurate responses to queries and supporter interactions.
• Manage the end-to-end donation process, including Direct Debits, Gift Aid claims, and acknowledgments.
• Provide coaching and training to the team, fostering a culture of high performance and continuous learning.
• Improve administrative workflows, using Excel formulas, Power Automate, and macros to optimise processes.
• Maintain data accuracy and compliance, conducting validation checks and ensuring adherence to fundraising and data protection regulations.
• Support software and website testing, ensuring seamless experiences and process improvements.
• Collaborate with external agencies, managing data transfers, financial queries, and spot checks.
• Monitor and flag system bugs and issues, working with the database support team for resolution.
• Analyse data trends to enhance operational efficiency and supporter engagement.
• Work closely with internal teams and international partners to align processes and share best practices.

Admin Team Leader (Charity) – Skills and Experience Required

• Experience in administration, supporter/customer service, or CRM/database management within a charity or non-profit setting.
• Leadership skills, with a track record of coaching and developing teams.
• Strong data management abilities, including Excel (formulas, macros), CRM systems, and reporting tools.
• Excellent problem-solving and communication skills, with a proactive approach to improving processes and efficiency.
• Understanding of fundraising legislation, GDPR, and industry best practices (desirable but not essential).

Admin Team Leader (Charity) – Benefits Offered

• £28,000 per annum
• 25 days holiday rising with length of service
• Free onsite parking

Thank you for your application. 

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

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