Customer Service (Events)

£24,000 per annum + bonus incentive scheme (up to 15% salary) – 25 days holiday – Enhanced pension – Private Healthcare – Monday to Friday 9-5pm - career progression opportunities and lots more!

Are you a highly organised and customer-focused individual looking for your next challenge in a rewarding, varied role? A leading employer in Stevenage is seeking a Customer Service (Events) professional to join their growing team. This is a predominantly inbound, customer-centric role with a strong focus on administration and event support. You’ll be liaising with customers, guiding them through event registration and membership processes, and working closely with internal teams to ensure a smooth, high-quality experience.

Customer Service (Events) – Job Overview

• Responding to enquiries across channels including telephone, email and SMS
• Providing customers with detailed event information and support
• Processing event bookings, taking payments, issuing invoices and receipts
• Working closely with internal teams, including event planning and finance
• Supporting with membership queries and encouraging engagement and retention
• Maintaining and updating trackers in Excel to monitor progress and outcomes
• Following up on leads and re-engaging with lapsed members or late payers where needed
• Representing the organisation at events on occasion 

Customer Service (Events) – Skills and Experience Required

• Experience within a customer service or administrative role
• Excellent communication skills, both verbal and written
• Strong organisational skills with the ability to prioritise and manage time effectively
• Confidence working towards activity targets and KPIs
• Proficiency in Microsoft Office, particularly Excel (experience with trackers essential)
• A proactive and consultative approach to customer engagement
• Ability to work collaboratively with internal teams and communicate at all levels

Customer Service (Events) – Benefits Offered

• £24,000 per annum + bonus incentive scheme (up to £3,600)
• 25 days holiday plus bank holidays
• Enhanced pension scheme
• Private healthcare
• Monday to Friday hours – no weekends
• Clear progression and development opportunities
• Supportive team culture within a highly regarded organisation

If you’re a confident communicator with strong Excel skills and a passion for delivering great service, this is a fantastic opportunity to be part of a thriving events and membership team.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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