Customer Service

To £26,000 per annum + bonus – Monday to Friday 37.5 hours – 24 days holiday – private healthcare

An exciting opportunity has arisen to join a collaborative and customer-focused team in a well-established business. This is a varied role suited to someone who thrives in a busy environment and has a passion for delivering excellent service.

You will play a key role in ensuring the smooth handling of customer orders, working closely with internal teams to deliver an efficient and professional service. This is an office-based role (37.5 hours/week, Monday–Friday).

Customer Service – Key Responsibilities

• Process customer orders and input purchase orders using JD Edwards
• Raise invoices and credits, and manage invoicing queries
• Book and track loan equipment and liaise with couriers
• Handle queries via phone and email from hospitals and sales teams
• Work with the warehouse to resolve fulfilment issues
• Produce monthly and quarterly reports using Excel
• Maintain pricing catalogues and provide general administrative support

Skills and Experience Required

• Proficient in Microsoft Office applications
• Experience with order processing and fulfilment
• Strong communication and organisational skills
• Detail-oriented with logical and analytical thinking
• Ability to manage time effectively and work well across teams
• Previous experience using JD Edwards or WH management software is beneficial
• A proactive, relationship-focused and results-driven mindset

What’s on Offer

• Salary between £25,000 – £26,000 per annum
• Performance-related bonus scheme
• 24 days holiday plus bank holidays
• Private healthcare
• 6% pension contribution
• Life assurance policy

If you’re looking for a fast-paced, varied role in a friendly and supportive environment where you can grow your customer service skills—apply today!

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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