Customer Care Coordinator

We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with a strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.

Customer Care Coordinator – The Details

• £24,000 per annum + £2k bonus & potential for progression
• Hours of work between 8.00am - 5.30pm
• great holiday entitlement + bank holidays
• Onsite parking

Customer Care Coordinator - Job Overview  

• Providing telephone and email support to customers.
• Diagnosing and taking ownership of faults
• Working with third party suppliers to manage new orders and faults.
• Provisioning new and managing existing orders and maintaining existing customers, managing multiple orders.
• Capturing and logging information accurately in our customer database.
• Providing progress updates to key stake holders at project milestones.
• Occasional site visits to assist with installations and diagnosing faults.
• Raising ad-hoc invoices for department purchases working on occasion with our finance team.

Customer Care Coordinator – Skills and Experience Required

• Strong communication skills and confidence to speak with all customers
• Query resolution experience
• Excellent attention to detail
• Experience within retail background is preferred

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDCORE