Complaints Handler

Our client is a successful independent and impartial organisation looking for an experienced Complaints Handler to join their growing team! This is a vital role handling enquiries, guiding customers through the complaints process, and helping resolve cases at an early stage.

Complaints Handler - Benefits 

• £23,000 - £26,000 per annum 
• Monday to Friday 9am - 5pm 
• Hybrid working (Tues-Thurs in office)
• 22 days holiday plus bank holidays 
• Free onsite parking and nearby public transport links 
• Company pension scheme 
• Private medical and life assurance

Complaints Handler - Job Overview 

• Acting as the first point of contact for consumers, handling inbound calls, emails, and social media enquiries.
• Providing clear guidance on the complaints process.
• Ensuring all case information is recorded accurately and efficiently
• Assessing information provided by customers to determine if their complaint requires further escalation
• Liaising with internal teams and escalating issues where necessary
• Chasing overdue responses to keep cases progressing smoothly
• Providing an exceptional level of customer service to all customers 

Complaints Handler - Required Skills and Experience 

• Studying towards or degree-level educated in Law highly desirable 
• Previous telephone-based customer service experience 
• Excellent communication skills
• Ability to problem-solve and handle challenging customer interactions.
• Strong attention to detail
• A flexible and adaptable attitude in a fast-paced environment

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications, we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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