Senior Sales Support

An excellent opportunity has arisen for a proactive and detail-focused Senior Sales Support professional to join a friendly and collaborative office-based team in Welwyn Garden City. This role is ideal for someone with strong experience in sales administration or order processing who is ready to take on more responsibility and contribute to the smooth running of daily operations.

You’ll play a key role in coordinating customer orders, liaising with internal teams and suppliers, and supporting documentation and logistics. You will also assist with the development of processes and the day-to-day support of colleagues within the team.

Key Responsibilities

• Process sales and purchase orders with accuracy and efficiency
• Liaise with internal teams and external suppliers to ensure timely order fulfilment
• Communicate with customers by phone and email, handling queries and providing regular updates
• Coordinate delivery logistics and documentation, including dispatch notes and confirmations
• Book couriers and manage tracking and shipping paperwork
• Support the wider team with process improvements and documentation updates
• Help onboard and support new team members where needed
• Maintain up-to-date and organised records, ensuring accuracy across all administrative tasks
• Proactively flag and resolve potential delays or discrepancies in orders

Skills and Experience Required

• Proven experience in a sales support, order processing, or customer service administration role
• Excellent attention to detail and ability to manage multiple priorities
• Strong verbal and written communication skills
• Confident using systems for order entry and tracking
• Organised, proactive, and able to adapt in a fast-paced environment
• A collaborative team player with a problem-solving mindset

Why Apply?

• Join a supportive and stable organisation with a people-focused culture
• Office-based role with clear structure and variety
• A great opportunity for someone looking to develop and grow in a senior support capacity
• Competitive salary and long-term development prospects

If you have a background in sales or order support and want to bring your skills into a role with greater responsibility, we’d love to hear from you.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.
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