Parts Administrator and Customer Service Advisor

Our client, a well-established national business, with their head office in Biggleswade, are looking for a Parts Administrator and Customer Service Advisor. This role plays a key part in ensuring the smooth and efficient procurement and sales of parts, supporting service engineers, and delivering exceptional customer service.

Parts Administrator and Customer Service Advisor - Job Overview

• Prepare and process parts quotations and sales orders
• Manage urgent parts and aftersales enquiries, ensuring timely resolution
• Progress and track supplier and back orders
• Support internal invoicing processes, warranty orders, and work order creation
• Use internal systems to identify spare parts
• Maintain accurate parts data and documentation for efficient ordering and retrieval
• Communicate with customers, service engineers, and the wider sales/aftersales team
• Organise travel and training plans for the department
• Participate in off-site meetings, training and exhibitions (including potential travel)
• Contribute to the continuous improvement of administrative procedures and customer support

Parts Administrator and Customer Service Advisor - Skills & Experience Required

• Previous experience in the construction plant, transport, or engineering industry is desirable
• Experience in a parts, service, or warranty-related role is advantageous
• A strong customer service approach with excellent verbal and written communication skills
• Ability to work collaboratively across departments and with external customers
• Strong organisational skills and attention to detail
• Proactive attitude with a willingness to learn and support continuous improvement
• Flexible approach to working hours to ensure team coverage

Parts Administrator and Customer Service Advisor – Details

• Biggleswade
• Permanent contract
• Monday to Friday 8.00am-5.00pm
• Very competitive salary 
• Free Parking 
• 20 days holiday plus bank holidays 
• Pension Auto- Enrolment

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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