Scheduler

An excellent opportunity has become available for a highly organised and proactive Service Coordinator (Scheduler) to join a close-knit, office-based team. This is a fast-paced and rewarding role that would suit someone confident managing engineer schedules, working under pressure, and maintaining a strong customer-first approach.

You’ll play a key role in coordinating both planned and reactive maintenance jobs, managing a team of field engineers and subcontractors, and ensuring all work is scheduled efficiently to meet SLAs and exceed customer expectations.

Key Responsibilities

• Coordinate weekly and daily engineer schedules across both planned maintenance and reactive callouts
• Manage incoming service requests and raise work orders on the system
• Liaise with engineers, suppliers, and clients to ensure timely delivery of services
• Order parts, materials, and equipment in line with job requirements
• Communicate with internal teams to support job progress and updates
• Monitor outstanding jobs and report on progress weekly
• Maintain customer communication and service records
• Provide general administrative support to the wider operations team as needed

Skills and Experience Required

• Previous experience scheduling engineers or coordinating field teams (ideally 15+ engineers)
• Strong planning and organisation skills, with the ability to adapt to changing priorities
• Excellent verbal and written communication skills
• Confident managing deadlines and keeping multiple workstreams on track
• Process-driven mindset with a commitment to following systems
• Proficient in Microsoft Office and internal job management systems
• Willingness to learn industry-specific terminology and technical basics

Why Apply?

• Competitive salary with quarterly performance bonus
• Friendly and family-orientated working environment
• Supportive culture that values teamwork and personal development
• Opportunities to build technical knowledge through hands-on experience and training
• Clear performance goals and regular development reviews

If you’re a confident coordinator who thrives in a structured but fast-moving environment and enjoys being at the heart of operational delivery, we’d love to hear from you.

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

INDCORE