Managing Conflict & Having Difficult Conversations

Hands up who loves conflict?

Let me guess… hands firmly still down? You are not alone!

Most of us don’t relish the idea of handling conflict, but too often conflict avoidance is the cause of much bigger problems.

When managers and leaders shy away from having what they perceive as difficult conversations with their team, this impacts staff morale, retention and the overall success of the business. 

Let us help build your confidence in this area.  Our 90 minute workshop delivered by Anna Ives from BP Collins will help prepare you and your managers with essential skills to navigate difficult and sensitive conversations with employees.

During this session attendees will improve understanding and confidence in;

• The importance of effective workplace communication.
• Understanding Difficult Conversations: Recognising and addressing common challenges faced by managers.
• Key Principles of Effective Communication: Developing active listening techniques and gentle communication.
• Strategies for Effective Delivery: Guidance on choosing the right time, delivering clear messages, and providing constructive feedback.
• Handling Emotional Responses: Techniques for recognising and managing emotions, promoting open communication.

This is a practical and interactive session that should leave you feeling well equipped to resolve conflict confidently and before problems escalate.

Please Note: This event has taken place, please check out our events page for upcoming sessions.