How to Lead Difficult People

Let’s face it — we all encounter difficult people. Whether it’s a colleague, a customer, or even someone in your day-to-day life, these interactions can drain your energy and test your patience. The good news? With the right tools, you can turn those challenges into opportunities for positive outcomes.

We’re excited to invite you to another game-changing event with JJ, renowned trainer and performance coach from Leading Edge Training. Known for inspiring individuals and teams to break barriers, JJ brings fresh perspectives, proven strategies, and a whole lot of energy. Our 90 minute event is focusing on How To Lead Difficult People and will help you learn how to positively handle those difficult people in your life.

What you’ll gain from this session:

• The 7 difficult people types — spot them quickly and respond effectively.
• Your conflict-handling style — take a self-evaluation and learn your strengths.
• Proven strategies for handling difficult customers without losing your cool.
• The 6 steps for handling complaints — a clear, practical process you can use immediately.

To secure your place at this popular event please email sarah.leete@lawrencedeanrecruitment.co.uk