Collections Officer

A fantastic opportunity has arisen for a detail-focused and customer-centred Collections Officer to join a growing financial services organisation. This role plays a vital part in supporting the Collections & Recoveries function, helping to manage arrears, identify early signs of financial difficulty, and ensure positive outcomes for both the business and its customers.

Collections Officer - Benefits Offered 

• Competitive salary
• Hybrid working 
• Generous holiday allowance, plus your birthday off
• 10% employer pension contribution
• Private medical insurance, dental cover & health assessments
• Access to digital GP 24/7
• Life, critical illness & income protection cover

Collections Officer - Key Responsibilities

• Assist in managing customer accounts that fall into arrears, applying appropriate forbearance strategies
• Support cases involving external receivers or administrators, helping to reduce potential losses
• Log and resolve customer complaints and dissatisfaction in line with policy
• Identify and manage vulnerable customers in a professional and empathetic manner
• Conduct customer reviews to recommend appropriate next steps and solutions
• Maintain accurate records using internal systems and CRM tools
• Assist with producing regular reports for internal and regulatory us
• Promote best practice in line with customer conduct, GDPR, and Treating Customers Fairly (TCF) principles

Collections Officer - Skills & Experience Required 

• Previous experience in collections, arrears management, or customer accounts within
• Financial services experience is essential
• Comfortable communicating with customers, solicitors, and third-party agencies
• Ability to prioritise tasks, manage competing deadlines, and work both independently and as part of a team
• Excellent written and verbal communication skills
• Strong attention to detail and high levels of organisation

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days, your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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