Customer Service Executive

£28,000 -£31,000 per annum – 23 days holiday plus bank holidays – office based role on the outskirts of Royston (car driver essential) – monthly bonus incentive – onsite parking – caring culture and environment

Family-orientated, growing business on the outskirts of Royston are looking for a Customer Service Executive to join their team! This is a great opportunity for someone with previous customer service and sales administration experience to develop their career.

Customer Service Executive – Job Overview

As a Customer Service Executive, you will play a key role in supporting the sales team and liaising closely with operations. The role is a 50/50 split between handling incoming customer communications (calls and emails) and sales order processing/administration.

• Handling incoming calls and acting as the first point of contact for customer enquiries
• Managing inbound emails and responding in a timely, professional manner
• Liaising with operations to coordinate quotations and delivery timescales
• Preparing and providing customer quotations directly by phone for certain product lines
• Following up on quotations by telephone and email
• Processing customer orders using the Sage accounts system
• Preparing all information required for production
• Managing logistics, including international freight
• Responding to basic technical product queries
• General office and administrative support duties

Customer Service Executive – Skills and Experience Required

• Previous office-based customer service or sales administration experience is essential
• Confident and professional telephone manner
• Ability to type while speaking on the phone
• Excellent verbal and written communication skills
• Organised, reactive and able to multitask efficiently
• Bubbly personality with a proactive attitude
• Sales order processing (SOP) experience is advantageous

Customer Service Executive – Benefits Offered

• £28,000 - £31,000 per annum
• 23 days holiday
• 7am - 4pm or 8am - 5pm
• Monthly and annual bonus
• Free snacks and refreshments
• Free onsite parking

Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.

Due to the high number of applications we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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