Job Details
Customer Care Coordinator
- Type
- Permanent
- Salary
- £26,000 - 30,000 per annum
- Location
- Stevenage
- Sector
- Customer Services
up to £30,000 per annum –Hybrid working (3 days office based) – 25 days holiday – on site parking
Fast-growing business who operate internationally have an immediate opportunity for a highly accurate and process driven candidate with strong problem-solving skills to support their Customer Care department ensure accurate and efficient order to cash management and customer after care. This is a key role within the team with a high level of responsibility where you would interact with a range of clients and partners daily.
Customer Care Coordinator - Job Overview
- Be the principle point of contact for customers in relation to customer orders, communicating promptly to emails and telephone calls
- Place orders accurately in line with agreed timescales and KPIs
- Ensure correspondence and documentation is accurately recorded for audit
- Investigate and resolve discrepancies
- Actively support in continuous improvement initiatives
- Participate with key project work
- Analyse and report to senior management level
- Maintain strong communication with key stakeholders
Customer Care Coordinator – Skills and Experience Required
- Strong communication skills and confidence to liaise at senior level
- Previous experience of ERP systems
- Query resolution experience
- Excellent attention to detail
- Analytical, research and reporting skills
Customer Care Coordinator – Benefits Offered
- £26,000 - £30,000 per annum
- 8.30am - 5.00pm Monday to Friday
- 25 days holiday entitlement
- Annual company bonus scheme
- Onsite parking
Thank you for your application.
Please note Lawrence Dean Recruitment is acting as an employment agency & business.
INDVOL
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