Service Contracts Administrator

Our client is a world market leader in their industry and are looking for an experienced Service Administrator. The successful candidate will have experience scheduling engineers, be able to multi-task, handle large amounts of administration, and build lasting client relationships in a fast paced environment.

Service Contracts Administrator - Benefits Offered

• Competitive salary plus an annual bonus
• Working 4 days on, 4 days off
• 8.00am – 6.00pm (45 minute lunch break) 
• 23 days holiday 
• Pension scheme 

Service Contracts Administrator - Overview

• Manage & build relationships with key account clients
• Receive and manage incoming service requests and dispatch technical engineers, prioritizing as necessary to meet the needs & requirements of different clients.
• Support the Service Sales Director in winning contracts by accurately quoting, writing contracts &
• efficiently processing won contracts, via Salesforce.
• Prepare & continuously update service contracts, in line with the agreed terms
• Prepare and send invoices to clients
• Process technical engineer’s callouts, via Salesforce, review of the technical engineer’s documentation &
• assuring all requirements are met to then proceed with payment to the technical engineers.
• Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary

Service Contracts Administrator - Skills & Experience Required

• Proven previous administration experience.
• Strong Microsoft Word, PowerPoint and Excel skills. SAP & Salesforce experience would be considered an advantage.
• Has previous customer service experience

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business. Due to the high number of applications, we receive, we are unable to respond to all applications individually. If you have not been contacted within 7 working days your application has been unsuccessful on this occasion, but we may contact you about other opportunities in the future.

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